TERMS


WHAT WE SELL

We sell cannas. Our speciality is that we sell a wide range of varieties, including heritage varieties, correctly named, healthy, and pest free.

What we supply are generally small plants. This is the genetic mateial from which a gorgious canna will grow. Cannas are very vigorous plants, and if cared for will grow very quickly and will be flowering in the current year if purchased in the spring or early summer.


ORDERING

All items are carried in stock. If we are out of stock of any item, then we show this in the on-line catalogue as soon as possible.

If the stock of a particular variety is low, then we may limit the quantity available for each order to 1, 2, 5 etc. This is done through the shopping cart. Our objective is to hold a wide variety of plants, rather than a large quantity of each variety.

The price you see is the price you pay. We do not add VAT to orders from retail customers. We are registered for VAT under the Agricultural Flat Rate Scheme, under which we only charge VAT to trade customers who require a VAT receipt, and then the rate is 4%.

Delivery is charged extra. Our delivery charge is £6.00 per order within the UK. For sales to the countries of the EU we apply a delivery surcharge of £10.00).

We normally despatch within a few days of receiving the order. We send most orders via the Post Office. If orders are not received within 2 weeks of the date of the order we ask that customers contact us. In some cases the parcel may be held at the local Post Office. We acknowledge receipt of orders and usually we send date of despatch notification.

For payment, Customers can use the on-line Shopping Cart method, or you can phone us with a Credit Card, or you can send us a cheque, or call and see us and choose items personally. Details of these methods are as follows:


PAYMENT: THE SHOPPING CART METHOD

The Shopping Cart method is very convenient, both for us and the customer, and produces a written record of the details of the transaction. This is the method we prefer customers to use.

It is also very secure, because nobody receives or sees Credit Card details except the credit card service provider.

Simply enter the number of items you require in the box by each product. When you have entered all the items you require, then follow the instructions to take you to "Checkout".

You are then taken to the secure site where you will be offered the option of paying by Credit Card or from a Paypal account. The Paypal account method is for those customers who already have a Paypal Account.

Simply follow the instructions. If at any time you wish to cancel what you have done, or want more time to reconsider, then just exit the procedure at any point.

If you confirm the order then you will get an e-mail receipt directly from the Shopping Cart software, and also a receipt from Paypal, and both your order and payment will be forwarded to us.

Even at that point, if you wish to change your mind, you can cancel the order and receive a full refund if you contact us before we have despatched your order. Similarly, if you think you've made a mistake in the ordering procedure, then if you contact us we can sort it out at our end. But you need to be quick to change your mind, in case we despatch the order in the meantime

Refunds. If a customer changes their mind and wishes to cancel the order, we can make a full refund, for up to 60 days following the initial payment. Beyond 60 days we can not recover the commission paid to paypal.

Please contact us (e-mail or phone) if you experience difficulty with this method or ordering. email: us@hartcanna.com ; phone 01252-514421.


TELEPHONED ORDERS

You can phone us, place an order verbally, and pay us by Credit Card. Contact us on 01252-514421 or 0776 295 0000. We don't mind when you phone us, evenings and weekends are ok. Please have your credit card to hand. We accept all the common credit cards except for American Express. The disadvantage of this method is that there is no independent written record of your order, in case anything goes wrong.


ORDERING BY POST.

Please send letter and cheque to our business address: Cannifer Ltd, 27 Guildford Road West, Farnborough, Hants, GU14 6PS. Make cheques payable to Cannifer Ltd. Please note that we do not receive visitors in person at this address.


DELIVERY

We normally despatch immediately, or at least within a couple of days. If orders are not received within 2 weeks we ask customers to contact us in case the delivery has gone astray.

We normally use the Post Office for delivery. For large orders ie over 10 items, we will use a courier service.

We take great care to minimise the possibility of goods going astray during transit. For this reason, we very much appreciate any supplimentary information that can enable out-of-the way addresses to be located, and also any information on where the items can be left if there is no reply when the van calls. It is better if this is somewhere at the premises (eg in the porch, round the back), rather than at another address eg a neighbour. Customers should be aware that orders sent via the Post Office may be held at the Post Office if they fail to make a delivery at the first attempt..


CALLERS

Customers are welcome to call at our nursery and make purchases in person.

However, to be sure that we are open you need to phone first. 0776 295 0000, 0771 867 9245, or 01252 514421.

Our address is : Lincluden Nursery, Shaftsbury Road, Bisley, Surrey, GU24 9EN. This is in the centre of Bisley, very near the "Hen and Chickens pub". Incidentally the "Chicks" is a good place for a snack or meal. By the pub, turn into Shaftsbury Road. Almost immediately turn right into a dirt track (our sign can be seen from the road). We are 200 yards down the track.


SALES TO OTHER THAN UK

We can supply cannas (plants, seeds) to anywhere in the European Union.

Some countries in Europe but not in the EU may accept living plants by post. Switzerland normally seems to accept living plants. Norway normally does not. If we send plants to countries in Europe but outside the EU, it is at the customer's risk.

We can not supply plants to any country outside the EU because of Export/Import regulations, but we can supply seeds.

To send plants to other countries of the EU, we incur a higher postal charge. We ask customers in the EU to pay a postal surcharge.

For orders of more than 6 plants or rhizomes, will customers please contact us (eg by email) and we will quote a carriage charge.

For orders of 6 plants or less we apply a standard surcharge of £10.00 (UK Pounds). For other quantities please contact us.


LIMIT OF LIABILITY

At the time of sale, the plants that we supply are viable and growing well. We ask that customer contact us on receipt if plants arrive damaged in the post.

Sometimes plants die. We have no control over how plants are cared for once they have been delivered. If a customer feels that that plants supplied are not viable, we ask that they contact us as soon as possible and within 4 weeks.

With the best will in the world sometimes things go wrong. We do our best but sometimes nature and fate intervene. In the very unlikely event of plants being misnamed, or having a pest or a disease, we will replace the faulty item if possible. We ask that customers send us details including photos, or return the faulty item. We consider that the limit of our liability is in all cases limited to 12 months.


We operate according to the Distance Selling regulations.