TERMS

LIMIT OF LIABILITY

We always carefully select each plant that we sell. We ensure that all plants are correctly named, viable, disease symptom free, and growing well with at least one actively growing shoot, and roots. We do not sell dormant rhizomes, or rhizomes with no new shoot showing. But the plants that we sell are young plants that require continuous care until they become established. They should not be forced into dormancy, or exposed to frost, and they should be given adequate water and light.

Sometimes plants are damaged in the post. In this case we ask that customer contact us on receipt of the damaged plant and send us an email with an attached photograph.

Sometimes a plant subsequently dies. We have no control over how plants are cared for once they have been delivered. If a plant dies after purchase, we ask that the customer contacts us as soon as possible and in any case within six weeks of delivery, and encloses photographs.

With the best will in the world sometimes things go wrong. In the unlikely event of a plant being misnamed, or developing a disease, we will replace the faulty item if possible. Please accompany any correspondence with photographs. But in all cases we consider the limit of our liability to be six months, and to not include consequential damage.

We operate according to the Distance Selling regulations.